Ideanode

Unplanned Maintenance 5/11

At approximately 10:00pm on 5/11, we were performing a routine drive replacement on a RAID array that powered the mail database and a number of shared hosting customers.

Unfortunately during the replacement the RAID became unavailable, which meant that we needed to restore from a backup taken late 5/10 which we did.

We’re currently in the process of bringing the old RAID back online and will update this post when more information is available.

Credit Card Charges

Marquee Ticketing a subsidiary of Ideanode, Inc., recently switched payment processors. Unfortunately do to an error with payment partner the credit card descriptor line was set to ‘Ideanode’ instead of ‘Marquee Ticketing.’

If you’ve recently made a purchase for tickets to the Denver Botanic Gardens Summer Concert Series or the Monolith Festival or from NIPP.com this is the reason for the charge.

We apologize for any inconvenience.

Emergency Power Maintenance Apr 17, 2008

This evening between 10:30PM and 11:59PM MDT we’re going to re-route power for many of the Ideanode servers, necessitating a reboot. We may see interruptions in service to both the email and web hosting, we’re working to minimize things as much as possible.

Mail Server Upgrades 1/4/08

We’ll be making some upgrades to one of the main mail servers tonight between 10pm-12am MST. Total expected downtime is under 10 minutes, if anything changes we’ll make an additional note here.

UPDATE: Maintenance completed

Email Slowdown on 4/11/07

There was an email slowdown yesterday, April 11th late morning/early afternoon.

There was an issue with the virus scanning software, many emails were queued for up to a half hour at a time, once we corrected the issue they all went through.

We’ve been keeping extra close watch today at the performance and everything is back to normal, if you notice anything odd please open a Support Issue